Last updated: Oct 4, 2026
Total Home Security ("we", "us" or "our") respects your privacy. This policy explains what personal information we collect through totalhomesecurity.ca, how we use it and the choices you have. We follow British Columbia's Personal Information Protection Act (PIPA) and other applicable Canadian privacy laws.
Information We Collect
When you fill out a form on our website, we collect the details you choose to share with us. This can include your name, email address, phone number, city, the service you're interested in and your message.
When you browse our website, some information is collected automatically. This includes your IP address, browser type, device type, the pages you visit and how you arrived at our site. This information is used in a general way to understand how our website is used and does not identify you by name.
How We Use Your Information
We use your information to respond to your enquiry and prepare your estimate. We also use it to schedule assessments and installations, provide support and service after your project, and keep records required for accounting and legal purposes. Website usage data helps us improve our site and understand which pages are most helpful.
We do not sell, rent or trade your personal information.
Cookies and Analytics
Our website uses cookies, which are small files stored on your device. Some cookies are needed for the site to work properly and load quickly. Others help us understand how visitors use the site through tools like Google Analytics, which we manage through Google Tag Manager.
You can block or delete cookies in your browser settings at any time. Some parts of the website may not work as intended if you do.
Third Party Services
We work with a small number of trusted providers to run our website and business. These include our web host, Google Workspace for email, and Google for analytics. These providers only receive the information they need to perform their service and are required to protect it.
Our website may also show content from Instagram and link to Google Reviews and our partner brands' websites. These sites have their own privacy policies, and we are not responsible for how they handle your information.
Where Your Information Is Stored
Our website is hosted in Canada. Some of our service providers, such as Google, may store or process information outside of Canada, including in the United States. When this happens, your information may be subject to the laws of that country.
How We Protect Your Information
We use reasonable safeguards to protect your personal information. These include a secure encrypted connection on our website, security protection on our site, and limiting access to the people on our team who need it. No website or email system is completely secure, but we take care to keep your information safe.
How Long We Keep Your Information
We keep your information only as long as we need it to provide our services, support your system and meet our legal and accounting obligations. After that, it is securely deleted.
Your Rights
You can ask to see the personal information we hold about you, ask us to correct it or ask us to delete it where possible. You can also withdraw your consent for us to contact you at any time. To make a request, contact us using the details below and we will respond within 30 days.
Children's Privacy
Our website and services are not directed to children, and we do not knowingly collect personal information from anyone under 13.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a new "Last updated" date.
Contact Us
If you have questions about this policy or how we handle your information, please contact our Privacy Officer.
Ryan Rente, Co-Founder & President
Total Home Security
Email: info@totalhomesecurity.ca
Phone: (778) 883-0820
If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca.